© 2019 Retail Management Systems Ltd. All right reserved. 

Main office

1350 Main Street 

Winnipeg, MB R2W 3T6

T: 204-663-6240

F: 204-668-4455

 

Hours

Monday - Friday

8:00-5:00pm (CST) 

NCR Counterpoint provides a specialized footwear solution for retail and wholesale location

Keep track of a variety of item details defined by your footwear needs, manage inventory, automate purchasing, consolidate your seasonal inventory to best selling locations, all from a centralized system. Communicate with your customers to ensure effective marketing efforts and improve the customer experience, be it retail POS or wholesale, be it multi-site or single location.

Track Detailed Item Information

Track the size, color, and width of an item and its corresponding margin at the dimension level for the footwear inventory ... track ordering and reporting information specific for the retail and wholesale footwear industry.  With our advanced pricing module, you can price your items based on size.

Sales associates can access item substitutes and view, and sell, inventory quantities across multiple locations directly from the Point of Sale or using our mobile app.

Increase Sales

Increase revenue through our built-in customer loyalty programs, upsell or suggest related items, and offer Accounts Receivable or a full layaway program, all through one footwear point of sale or wholesale system.

With our footwear POS and Wholesale software system, you can monitor Sales Rep productivity in units and dollars sold per hour, or per month, or any time period you define. Calculate sales commissions for regional or store associates based on the sale amount or gross profit, by Brand or commodity.

Improve Customer Service

Manage sales, returns, orders, special orders, backorders, and layaways on the same transaction ... Generate PO's for orders and special orders straight from the sales screen, coordinating Drop Ships, or consolidate them with automatic reorders, saving on shipping costs and time.  Sales and Customer Service associates can access PO information such as ETA's and tracking information right from the POS or Wholesale sales screen ... all defined by your footwear needs. 

Our Special order capabilities allow you to sell your footwear items that you don’t carry in stock. Track special order items from the customer order through receiving, managing the inventory throughout the process, be it through the POS, Online, or Wholesale.

Multiple payment types, coupled with user definable, intuitive touch screens allow for maximum flexibility for your client, streamlined for the unique needs of your organizations customer service values. 

System Features

  • Inventory Management

    • Centralized inventory with one SKU and centralized Barcodes

    • Multiple Barcodes per items (which will also help in conversion items from your current system to the CounterPoint System, as well as eliminate the internal cost of re-tagging items)

    • Mass retail and price changes

    • Physical Counts by inventory sheets, or hand held data collectors

    • Invoice - electronic packing-slip matching (vouchering) ... increases accuracy of item cost analysis

  • Inventory Sales Enhancement tools for the Footwear Industry

    • Item notes for sales information at the POS for communication for sales

    • Substitute item suggestion

    • Selective specialized care triggering defined per item

    • Kitting of items (eg. pair of shoes with footwear care/repairs/orthotics)

    • Sale pricing capabilities including

      • Mix and match codes

      • By Customer group

      • Automatic staff purchase prices

      • Vendor

      • Item

      • Item category and user defined profile codes

      • Special limited time automatic promotions

  • Special order management

    • Selling of non-stocked or sold out items

    • A customer sale can generate a PO, then emailed to vendor 

      • Can be combined with automatic reorder items to save on shipping costs

    • Upon receipt of item, receiver can be notified, and either trigger the sale rep or the client directly

    • At all stages of the process, the sale rep can monitor the progress at the POS till with ETA date and status information

  • Integrated PO module

    • Automatic Footwear reorder program, initiated

      • By Location specific min/max 

      • Suggested stock based on historic sales, with seasonal variables 

      • Location specific order models

    • Drop ship capabilities

    • Multi-currency purchasing factoring 

      • Exchange rate

      • Landed costs

      • Duties

  • Reportable and searchable Inventory categories

    • Category + Subcategory

    • Season Codes

    • Theme codes

    • Merchandising codes

    • Date codes

  • Transfers

    • Centrally coordinated by warehouse, or managed by stores

    • Can be initiated by a customer sale

    • Transferred by transfer sheets, hand-held scanners, USB, or electronic for product verification and shrinkage control

    • Simultaneous transfer feature is also available where transfer out and transfer in are instantly updated

  • Orthotics

    • 3rd Party billing

    • Custom orthotic/Customer order tracking

    • Price packaging

    • Integrated notes

    • Insurance reports

    • etc

  • Customer Management

    • Critical profile codes

      • Contact tracking information

      • Key Demographics, such as age, profession, company

    • Searchable by address, phone number, spouse

    • Extensive customer notes

      • Allows uploads of pdf documents

      • Prescriptions (orthotics)

      • Measurements

      • Automatic notes that can be triggered for the sales rep upon pulling up customer ... used for fraud and customer service

    • Accounts Receivable Module

      • Provide complete AR statements (Balance Forward or Open Item)

      • Charge Interest on statements

      • Aged A/R Reporting (as at any Historical Date) - by Summary or Customer Detail

  • Footwear Loyalty Program

    • User defined loyalty programs that defines

      • Points redemption values

      • Points earning defined by item or item category

      • Special limited time automatic promotions

  • Point of Sale

    • Full customizable touch screens

    • Multiple payment types

    • Customer history access

    • Layaways, Orders, Backorders

    • Gift Registry

    • Gift Card Tracking

    • Credit Note Tracking

    • Credit Card integration

    • Canadian Penny rounding

    • Marketing profile tracking

  • Integrated E-Mail Marketing

    • Set and Forget campaigns

      • Welcome to the store

      • Loyalty points statements

      • Birthday promotions

    • Sales & Promotions

      • Triggered based on 

        • Items

        • Vendors

        • Inventory Categories

        • Location

        • Customer profile codes 

    • Campaign results - can get actual sales amounts for given campaigns so you can identify how effective an email campaign was, who open the emails, etc.

  • Text Alerts

    • Customer Service

    • Operations Management

    • Fraud alerts

  • eCommerce

    • Counterpoint has integrations to several platforms, including Shopify

    • This ensures that orders are accurately filled

  • Reporting (uses Crystal Reports)

    • Over 2000 reports

      • Vendor analysis

      • Item analysis

        • Using 28 user definable codes (more available if needed)

      • Inventory tracking

      • Inventory consolidation

      • Sales Rep performance, including commissions

      • Gross Margin by size reports

      • Inventory Value (as at any Historical Date) - by summary or by any item detail you track

    • Employee Time clock tracking

    • All reports can be customized by the client, or can be commissioned to RMS to modify or create

  • Data Import/Export Capabilities

    • CSV, pdf, excel, etc

  • API

    • Allows for future customization as your grow and your needs change 

  • G/L Integration

    • Counterpoint creates journal entries for all activities (posted to user defined accounts)

    • Integrations exist to most book keeping packages

    • CounterPoint adheres to GAAP rules