© 2019 Retail Management Systems Ltd. All right reserved. 

Main office

1350 Main Street 

Winnipeg, MB R2W 3T6

T: 204-663-6240

F: 204-668-4455

 

Hours

Monday - Friday

8:00-5:00pm (CST) 

NCR Counterpoint provides a customized solution for retail & wholesale Pet & Pet Supplies businesses

Keep track of a variety of item details defined by your pet supplies store, effectively manage inventory and automate purchasing all from a centralized system. Communicate with your customers to ensure effective marketing efforts and improve your customer's experience, be it retail POS or wholesale, be it multi-site or single location. At the heart of your business is the ability to sell and track bags of food, and then reward your client with a free bag. Let our Pet Supplies specific system track those purchases over time, and remind your sales staff that the client qualifies for a free bag.  Then remit the free bag rebate to your vendor efficiently.  

Purchase & Sell items using multiple unit types

Purchase pet supplies by the palette, skid, or case, and sell them by the individual unit, or by the case. Provide special pricing if the client buys the pet supplies by the case.  If certain Vendors require a volume minimum for purchases, the PO module can remind your purchasing department to meet those minimums and show your weight totals on the PO before placing the order

Sales associates can access item substitutes and view the pet supply inventory quantities across multiple locations directly from the Point of Sale or using our mobile app, and then consolidate to best selling locations at the end of the season.

Increase Sales

Increase revenue through our built-in customer loyalty programs, upsell or suggest related items, and offer Accounts Receivable or a full layaway program. Offer your clients gift cards, all through one point of sale system

With our pet store POS and Wholesale software system, you can monitor sales rep productivity in units and dollars sold per hour, or per month, or any user defined time period. Calculate sales commissions for region or store associates based the sale amount or gross profit, by brand or commodity.

Improve Customer Service

Manage sales, returns, orders, special orders, backorders, and layaways on the same transaction ... Generate PO's for orders and special orders straight from the sales screen, coordinating drop shipments, or consolidate them with automatic reorders, saving on shipping costs and time.  Sales and Customer Service associates can access PO information such as ETA's and tracking information right from the POS or Wholesale sales screen ... all defined by your pet store's unique needs. Track client orders through to receiving, managing the inventory throughout the process, be it through the POS, Online, or Wholesale.

Multiple payment types, coupled with user definable, intuitive touch screens allow for maximum flexibility for the client, streamlined for the unique needs of your pet store's customer service values. 

Our integrated email marketing module allows you to target your client based on their purchases.  Create cross promotions that promote specific areas of your business that you want to build.  Send reminder emails to your clients when its time to groom their pet again. Offer promotions on the pet's birth or adoption day. 

System Features

  • Inventory Management

    • Centralized inventory with one SKU and centralized Barcodes

    • Multiple Barcodes per items (which will also help in converting items from your current system to the CounterPoint System, as well as eliminate the internal cost of re-tagging items). Use Vendor Pet Supplies Barcodes for greater efficiency

    • Mass retail and price changes

    • Physical Counts through inventory sheets, or hand held data collectors

    • Electronic packing-slip & invoice matching (vouchering) ... increases accuracy of item cost analysis

  • Inventory Sales Enhancement tools

    • Item notes of sales information at the Point of Sale assist the sales staff in communicating item features with clients 

    • Substitute item suggestion

    • Special "dietary instructions" can be triggered by an item as a prompt for the sales associate and/or printed on client receipts

    • Kitting of items (eg. Group pet supplies and toys, group pet food supplies in a various packages, etc)

    • Sale pricing capabilities including

      • Mix and match codes

      • By Customer group

      • Automatic staff purchase prices

      • Vendor

      • Item

      • Item category and user defined profile codes

      • Special limited time automatic promotions

  • Special Order management

    • Back order client requests for sold out items​

      • Then notify clients upon receipt of a bulk order​

    • Sell a broader range of items from a catalog that you don't normally stock

      • A customer sale can generate a PO, then emailed directly to the vendor 

        • Can be combined with automatic reorder items to save on shipping costs

        • Upon receipt of the item, the receiver is notified, and then can either notify the sale rep or contact the client directly

      • At all stages of the process, the sale rep can monitor the progress at the POS screen with ETA date and status information

        • Efficiently track the various items of the order, from various vendors, and ETA's​

        • Efficiently manage the client's order as they change their mind

  • Integrated PO module

    • Automatic pet supplies reorder program, initiated:

      • By Location specific min/max 

      • Suggested stock based on historic sales, with seasonal variables 

      • Location specific order models

    • Drop ship capabilities

    • Multi-currency purchases, factoring: 

      • Exchange rate

      • Landed costs

      • Duties

  • Reportable and searchable Inventory categories

    • Category + Subcategory

    • Season Codes

    • Theme codes

    • Merchandising codes

    • Date codes

  • Pet Supplies Transfers

    • Centrally coordinated by a warehouse, or managed by stores

    • Can be initiated by a customer sale

    • Transferred by transfer sheets, hand-held scanners, USB, or electronic for product verification and shrinkage control

    • Simultaneous transfer feature is also available where transfer out and transfer in needs to be updated instantly

  • Customer Management

    • Critical profile codes

      • Contact tracking information

      • Key Demographics, such as age, profession, company

    • Provide Special Contract Pricing​

      • Specified by Item Category or Sub Category, Season, or any other item or customer profile code  ​

      • Based on Sales Price, Margin, or Cost Plus

    • Searchable by address, phone number, pet name, pet type, or any other variable you track

    • Extensive customer notes

      • Allows uploads of documents, (pdf, jpg, etc)

      • Notes that can be automatically triggered for the sales rep upon pulling up customer ... used for fraud prevention and customer service

    • Accounts Receivable Module

      • Provide complete AR statements (Balance Forward or Open Item)

      • Charge Interest on statements

      • Aged A/R Reporting (as at any Historical Date) - by Summary or Customer Detail

  • Pet Supplies Loyalty Program

    • User defined loyalty programs that defines

      • Points redemption values

      • Points earning defined by item or item category

      • Special limited time automatic promotions

  • Point of Sale

    • Fully customizable touch screens

    • Multiple payment types

    • Customer history access

    • Layaways, Orders, Backorders

    • Gift Registry

    • Gift Card Tracking

    • Credit Note Tracking

    • Credit Card integration

    • Canadian Penny rounding

    • Marketing profile tracking

    • Sales tracking of Marketing efforts, Influencers, or Outside Sales Reps for various purposes (including Commissions)

  • Integrated E-Mail Marketing

    • Set and Forget campaigns

      • Welcome to the store

      • Loyalty points statements

      • Pet birthday promotions

    • Sales & Promotions

      • Triggered based on 

        • Items

        • Vendors

        • Inventory Categories and profile codes

        • Location

        • Customer profile codes 

    • Campaign results - can get actual sales amounts for by campaign so you can identify how effective an email campaign was, who open the emails, etc.

  • Text Alerts

    • Customer Service

    • Operations Management

    • Fraud alerts

  • eCommerce

    • Counterpoint has integrations to several platforms, including Shopify

    • This ensures that orders are accurately filled

  • Reporting (uses Crystal Reports)

    • Over 2,000 reports

      • Vendor analysis

      • Item analysis

        • Using 28 user definable codes (more available if needed)

      • Inventory tracking

      • Inventory consolidation from multiple locations

      • Sales Rep performance, including commissions

      • Gross Margin reports

      • Inventory Value (as at any Historical Date) - by summary or by any item detail you track

    • Employee Time clock tracking

    • All reports can be customized by the client, or can be commissioned to RMS to modify or create

  • Data Import/Export Capabilities

    • CSV, pdf, excel, etc

  • API

    • Allows for future customization as you grow and your needs change 

  • G/L Integration

    • Counterpoint creates journal entries for all activities (and posted to user defined accounts)

    • Integrations exist to most book keeping packages

    • CounterPoint adheres to GAAP rules